At Noctis Technologies, a Carson Industries Company, we take every possible step to ensure that the products you receive are complete, fully functional, and meet our high quality standards.
All items are inspected and tested before shipping, including all Image Intensifiers and Electro-Optical Devices.

1. Reporting a Defective or Non-Operational Product

If your product arrives defective or non-operational, you must report it to us within 72 hours of delivery. We will arrange an exchange if all of the following conditions are met:

1. The product has not been modified, altered, or disassembled in any way that voids the factory warranty.
2. You contact us within the required time frame and receive a Return Merchandise Authorization (RMA) number before sending anything back.

Important:

• We cannot accept physically damaged products. If the shipping package appears badly damaged, do not accept delivery from the carrier.
• If you accept delivery and later discover shipping damage, you must notify us within 48 hours so we can assist you in filing a carrier insurance claim.
• Each case will be handled individually, and we will take all reasonable steps to correct the problem.

No returns will be accepted without an RMA number.
Approval or denial of returns/refunds outside this policy is at the sole discretion of Noctis Technologies.
We reserve the right to charge a restocking fee and other applicable fees.

2. Refund Policy

• You have 15 calendar days from the purchase date to request a refund.
• Products returned for reasons other than being defective or non-operational are subject to a 15% restocking fee. This covers inspection, recalibration, refurbishment, and repackaging costs.
• No refunds will be issued for returns requested after 15 days from the purchase date.
• After 30 days, products are no longer eligible for return or refund.
• Shipping costs are non-refundable.
• Refund requests must include your invoice number, contact information, and be approved in advance.

3. Returns Policy

• All returns require a valid RMA number.
• Products must be returned in their original condition with all accessories, manuals, and packaging.
• Customer is responsible for return shipping unless otherwise agreed.
• Products damaged through misuse, neglect, or improper handling will not be accepted for return.

4. Limited Warranty

Night Vision Devices Assembled After December 31, 2022:

• Housing Systems – 1-year limited warranty against manufacturing defects in materials and workmanship under normal use.
• Image Intensifier Tubes – 3-year limited warranty against manufacturing defects in materials and workmanship under normal use.

If a defect covered by this warranty occurs, Noctis Technologies will, at its sole discretion, repair or replace the product. This is the exclusive remedy available under this warranty.

This warranty does NOT cover:

1. Misuse, abuse, or operation outside normal conditions.
2. Alteration, modification, or repair by anyone other than Noctis Technologies.
3. Damage due to improper storage, environmental exposure, or electrical incompatibility.
4. Battery-related damage (including corrosion or damage caused by rechargeable batteries).
5. Damage from exposure to excessive light sources (including daylight, lasers, weapon sights) beyond normal night vision battlefield conditions.
6. Products discontinued where parts or replacements are unavailable.

5. Important Usage Warning

Using Night Vision or Electro-Optical Devices in daylight or bright light conditions can cause permanent damage to the Image Intensifier Tube.
While many Noctis Technologies systems are auto-gated, they cannot withstand prolonged exposure to constant light sources.

6. Disclaimer

No other warranties—express, implied, statutory, or otherwise—apply to these products, including any implied warranties of merchantability or fitness for a particular purpose.

Contact Us for Returns or Warranty Claims:
Email: sales@noctistech.com
All returns and warranty claims must be pre-approved and accompanied by an RMA number.